Please note: We do not ship orders to Ireland.

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General Frequently Asked Questions(FAQ)

How do I know your company is legitimate?

We have a strong reputation with many satisfied customers, and we have been in business for a considerable amount of time.

Where do you ship from?

All our orders are shipped from the United Kingdom (UK).

Do you have a minimum order amount?

You are welcome to place an order for any quantity you prefer, whether it’s a small or large amount

What are the shipping costs?

We offer free shipping within the UK

How can you offer such great prices?

We source our products directly from wholesalers in bulk, allowing us to keep our costs low and pass on the savings to our customers.

How do you handle shipping?

We ship our products worldwide with discreet packaging. Our packages are carefully repacked to minimize volume and prevent any indication of the contents. Our shipments do not display our organization name or imply the nature of the package. If an order is too large, it will be divided into multiple packages.

How long does the ordering and shipping process take?

After you submit your order, you will receive an order confirmation email with payment instructions. Once we receive your payment, we process and dispatch your order within 24 hours. The shipping time depends on various factors such as the shipping method, postal service efficiency, customs clearance, and international transit. Based on our experience, we can provide you with an estimated delivery time.

Can I make changes to my order after it has been placed?

Unfortunately, we do not make manual changes or cancellations to pending orders. It is faster and more efficient to place a new order if you need to make any changes. Please make sure to make necessary changes before making the payment.

Do I need a prescription to place an order?

No, you do not need a prescription for any of the products we ship.

How long does it take for the shipment to arrive?

The estimated delivery time for Air Mail is 2-12 working days.

Are signatures required upon delivery?

The postal service may occasionally require a signature. If you are not at home, the postal service will leave a card advising you to pick up the parcel from your local post office.